I will gladly accept returns and exchanges, just contact me within 14 days of delivery and post back to me within 30 days of delivery, the buyer will be responsible for return costs. I don't accept cancellations, but please contact me if you have problems with your order. The following cannot be returned or exchanged: Custom or personalised orders; Items on sale; Intimate items, eg earrings (for health/hygiene reasons). Conditions of return - If the item is not returned in its original condition, the buyer is responsible for any loss in value