Processing time:- The time I need to prepare an order for dispatch varies. For details, see individual items. I gladly accept returns and exchanges:- Contact me within: 7 days of delivery Dispatch items back within: 14 days of delivery I don't accept cancellations:- But please contact me if you have any problems with your order. The following items can't be returned or exchanged:- Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders Intimate items (for health/hygiene reasons) Conditions of return:- Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.