Returns & exchanges - I gladly accept returns and cancellations In order for a return of cancelled items to be accepted please contact me within: 14 days of delivery of your items and dispatch items back within: 21 days of delivery. If you would like to request a cancellation of your order, please contact me within 24 hours of purchase. I currently do not accept exchanges. The following items can't be returned or exchanged, because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: - Custom or personalised orders - Items on sale